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It told us: "A provider is required to explain key information about the speed of the service and its approach to managing internet traffic in your contract. We asked the UK telecoms regulator Ofcom what the rules are regarding broadband providers and download speeds.

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It also doesn't meet the definition of the limitations on the service, which state the cap as a reactionary measure to preserve network integrity during or in lieu of high network congestion." It's an automatic hard cap that triggers regardless of network conditions," wrote another Reddit user, adding this "effectively means that the speed of the network is 50–55mbps and not the 25-200mbps advertised.

"There is no universe in which my entire geographical area, which consists of 100,000 people, needs to be restricted at 4am. They claim the service should be described and sold by Starlink as a 50Mbit/sec service. In other words, they reckon the speed cap experience is not related to network conditions, but kicks in automatically if a user is making a large download.Īccording to some of those customers, this is tantamount to mis-selling. This all sounds fair enough, yet disgruntled customers on the Reddit thread claim the bandwidth throttling happens at all times of the day and night, whenever they attempt to download a large file.